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Return Policy – Noire Melbourne

At Noire Melbourne, we value transparency and compliance with applicable laws and regulations. Therefore, we follow a return policy in accordance with the legal provisions, allowing you to request a return within 14 days of receiving your order.

Terms and Conditions for Returns

An item is eligible for return only if the following conditions are met:

• The item is in its original condition, meaning: unworn, unused, with all tags intact, and in its original packaging.
• You can provide a valid proof of purchase.

Return Request Procedure

To submit a return request, please contact us via info@noire-melbourne.com. Upon reviewing your request, you will receive further instructions regarding how to return the item, including the address to send it back to. Please note: returns without prior written approval will not be accepted.

Damaged or Incorrectly Delivered Items

Upon receiving your order, we request that you carefully check the items. If you find that an item is damaged, defective, or incorrectly delivered, please contact us in writing within 48 hours of receipt via info@noire-melbourne.com. We will provide an appropriate solution, considering repair, replacement, or refund, depending on the situation.

Exceptions to the Return Policy

Certain items are not eligible for return, including but not limited to:

• Perishable goods such as food, flowers, or plants;
• Personalized or custom-made products;
• Personal care items such as beauty products;
• Hazardous materials, including flammable liquids and gases;
• Sale items or gift cards.

If you are unsure about the return options for a specific item, we recommend contacting us before submitting your return request via the email above.

Exchanges

Exchanges are not facilitated by Noire Melbourne. If you wish to receive a different item, you must place a new order once your return request has been approved and processed.

Right of Withdrawal (As per EU legislation)

Consumers within the European Union have the right, under Directive 2011/83/EU, to withdraw from the purchase agreement within 14 days of receiving the order, without providing any reason. Items must be returned in their original condition (unworn, unused, with tags intact, and in the original packaging), with proof of purchase.

Return Shipping Costs

Unless exceptions apply, the cost of returning items is the responsibility of the customer. If an item is found to be damaged or defective, Noire Melbourne will cover the return shipping costs.

Refunds

After receiving and inspecting your returned item, we aim to process the refund within 10 business days through the original payment method. Please note: the processing time for the refund may vary depending on your bank or credit card company.

If you have not received a refund after 15 business days, please contact us via info@noire-melbourne.com so that we can carefully investigate and resolve your request.

This policy has been established in accordance with applicable legal requirements and is designed to offer our customers a fair and transparent return process.