Shipping

We are pleased that you have chosen to make a purchase at Noire Melbourne and want to ensure you have all the necessary information about our shipping process.

Processing Time

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days. During peak periods, processing times may be longer.

Shipping Methods and Costs

Shipping within/to Australia is provided by Australia Post. Shipping costs for your order will be calculated and displayed at checkout. Please note that delays may occur in some cases.

Tracking

Once your order has been shipped, you will receive a tracking number that allows you to track your package online. Please note that it may take up to 24 hours for tracking information to update.

Delivery Times

Delivery times vary depending on your location and the shipping method chosen. Standard shipping usually takes 7-14 days. For Australia, delivery times may be longer depending on the exact address. Please note that delivery time may be longer during peak periods or due to unforeseen circumstances.

Customs, Taxes, and Fees

All customs duties and taxes are included. The price displayed on the product page is the final price.

Missing or Damaged Items

If your order contains missing or damaged items, please contact our customer service at info@noire-melbourne.com within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.

Incorrect or Incomplete Address

It is the customer's responsibility to provide a complete and correct delivery address during the ordering process, including the correct recipient name, street, house number, city, province, postcode, and country. Incorrect or missing information may lead to failed delivery attempts.

If our delivery company or customer service team detects an incomplete address, we will attempt to notify the customer. It is the customer's responsibility to respond to such notifications and provide the necessary delivery information.

When placing an order, you are required to provide accurate and complete shipping details. If inaccurate or incomplete information is provided, it may result in delays, lost packages, or additional costs for rerouting or redelivery of packages.

We hope this information was helpful. If you have further questions about our shipping policy, please feel free to contact us at info@noire-melbourne.com.